Terms & Conditions

Effective: January 2024

By purchasing Textures LVT, you agree to the following Terms and Conditions regarding its installation, care, and warranty.

  

  

1. Product Inspection Before Installation

  • Before installation, inspect all flooring materials for correct colour, design, size, and ensure the correct quantity is available to complete the job.
  • Verifying materials in advance helps avoid delays.

  

  

2. Site Conditions

  • All flooring materials and adhesives must be stored and maintained between 19°C (65°F) and 30°C (85°F) for at least 48 hours before, during, and after installation.
  • Subfloor temperature must be no lower than 10°C.
  • Maintain relative humidity between 35% and 65%.
  • Permanent heating systems must be used to maintain temperature.
  • Store all flooring flat and away from direct sunlight, heaters, or vents.

  

  

3. Subfloor Requirements

  

General

  • A properly prepared subfloor is essential for a successful installation.
  • The subfloor must be rigid, smooth, flat, level, clean, and dust-free.

  

Concrete Subfloors

  • Must be dry, smooth, and free of contaminants like dust, paint, wax, oil, or sealants.
  • The surface should be dense and flake-free.

  

Wood Subfloors

  • Test moisture using a pin-type moisture meter.
  • Moisture content must not exceed 13%.

 

  

4. Adhesive Guidelines

  • Use only adhesives from F BALL, Uzin, Bostik, or Mapei, as these are tested with Textures LVT.
  • Different environments (e.g., high temperatures) require specific adhesives—consult the adhesive manufacturer for guidance.
  • Using unapproved adhesives voids the product warranty. Contractors/installers assume full risk.

  

Health and Safety

  • Adhesives may contain hazardous organic solvents. Prolonged inhalation may cause adverse health effects.
  • Always ventilate work areas and use appropriate personal protective equipment.
  • After installation, ventilate the space for 2–3 days to dissipate any odours.

  

  

5. Installation Guidelines

  

Laying Direction

  • Plan the layout in advance based on room shape and flooring design.
  • Aim for minimum 15 cm cuts at walls for tiles and 15–30 cm for planks.
  • Stagger plank rows so end joints do not align with previous rows.
  • Reuse plank offcuts ≥15 cm for starting the next row.

  

  

6. Post-Installation Care

  • Do not slide heavy furniture/appliances. Use plywood sheets, dollies, or air-ride devices.
  • Use furniture glides/protectors to avoid damage.
  • Wait at least 7 days before wet-cleaning, scrubbing, or stripping the floor.

  

  

7. Underfloor Heating

  • Underfloor heating must be turned off 48 hours before and after installation.
  • After installation, gradually increase temperature in 5°C increments up to a max of 27°C (80°F) over 24 hours.
  • Maintain floor temperatures between 13°C and 30°C during usage.

  

  

8. Cleaning & Maintenance

  • Do not use steam cleaners—they may damage the floor layers and void the warranty.
  • Clean spills immediately to prevent damage.
  • General cleaning includes sweeping, vacuuming, or damp wiping with minimal moisture.
  • Use polyurethane cleaner for heavy soiling.
  • Aggressive or staining substances must be cleaned off immediately.

  

  

9. Water Resistance

  • Textures LVT can withstand short-term water exposure (e.g., from washing machine leaks).
  • Prolonged or standing water exposure is not permitted—layers may separate.
  • Not suitable for wet room installations.
  • Always clean up spills promptly.

 

  

10. Damage Prevention

  • Protect floors during heavy item movement to avoid scratches/tears.
  • Use wide floor protectors under heavy furniture.
  • Place walk-off mats at all entrances to reduce wear from dirt and moisture.
  • Use blinds or curtains to prevent prolonged direct sunlight, which may cause discolouration or damage.

  

  

11. Routine Maintenance

  • Regularly clean using a dry cloth or vacuum.
  • Minimise moisture when mopping—always wring out cleaning cloths.
  • Promptly remove any staining substances to avoid long-term damage.

  

  

12. Complaints Procedure

  • Visible defects must be reported prior to installation—no claims will be accepted after the floor is laid.
  • Submit any complaint with a completed complaints form and supporting photos.

Inspection Service

  • (a) If the complaint is upheld, the supplier will cover the inspection cost.
  • (b) If the issue is due to installation or subfloor preparation, the contractor or retailer will be invoiced for the inspection, as the product is not at fault.
  • If a complaint is upheld, compensation is limited to the cost of the replacement material only. No installation or refitting costs will be covered.